Internet FAQ

Please follow these instructions to verify coverage before you place your order.


  1. Enter your address as shown in Section A to the left.
  2. Disable 5G as shown in Section B to the left.
  3. Ensure the page says You'll have access to 4G LTE coverage here. as shown in Section C to the left.


Shipping Included:

Standard shipping is included on all orders in the contiguous U.S. Additional shipping fees may apply to customers in Puerto Rico, Alaska, Hawaii, and PO Boxes. If additional fees apply, a member of our Customer Support team will contact you after your order is placed. Please contact if you have any questions.

When will my order arrive? After eligibility review and order approval, your hotspot will be shipped using standard shipping (4-7 business days).

7-Day Return Policy

If for any reason you are not satisfied with your hotspot purchase, you may return it within 7 days of the delivery date. Return shipping labels are the responsibility of the customer. For full details on our hotspot return policy, please read our Terms of Service.

Six-Month Hotspot Warranty

Our mobile hotspot devices come with a six-month warranty for any hardware defects. All warranty requests must be submitted within six months of shipping date. For full details on our hotspot hardware warranty, please read our Terms of Service.


If you have any questions, please do not hesitate to reach out to our Support Team.

For bulk orders, please email

Bridging the Gap Internet Offer

Where do I get Internet?

Through Bridging the Gap we offer unlimited 4G LTE service. New Customer signup is now available.

How do I apply?

New clients: If you choose to order internet service or a computer with a Microsoft product installed, PCs for People must verify you meet the stated eligibility requirements. The application will automatically be displayed when required. Just add the desired item(s) to your cart and proceed to checkout.

For returning customers: If you buy a plan that stretches past one year since you have provided PCs for People proof of eligibility, you will need to again provide required documentation (prior to renewing) to establish you are still eligible to receive internet service through this program. If you are purchasing time online you will be prompted for new proof when required.

Online orders will require an image or PDF upload of your proof of eligibility document. For phone orders, this proof can be emailed to, faxed to 651-666-1045 or mailed to our office.

View Eligibility Requirements

Does the 4G LTE Service Plan provide unlimited data?

Yes. Through Mobile Beacon, PCs for People’s users will be able to use an unlimited 4G LTE data-only plan with no data caps or throttling. The data plan is subject to a network management policy.*

*“Quality of Service” Practices (QoS): Unlimited customers who use more than 23 GB of data during a billing cycle may be deprioritized during times and places where the network is constrained.

See Network Management for details. Limited time offer. Coverage not available everywhere. See the Coverage Map for details and search for 4G LTE data coverage. Subject to availability. Eligibility restrictions and other restrictions may apply. All service plans are subject to Mobile Beacon’s Terms and Conditions located at


All shipping is included in your purchase and items will be shipped via standard ground service. Expected delivery is 4-7 business days and is restricted to the United States and Puerto Rico.

Need a Laptop or Desktop

Laptops start at $100 and Desktops start at $75. The same proof of eligibility you provide for internet can be used to get a laptop or desktop. Add a computer to your cart now or come back anytime!

Initial Pricing

To get started you will need a 4G LTE modem and a prepaid Internet subscription. Subscriptions are $15.00 per month and can be purchased in 1, 3, 6 and 12 month increments.

Can I bring my own modem?

No. Unfortunately, Mobile Beacon’s activation process does not currently allow users to supply their own device. We will provide updates if the current process changes.

How are you able to offer $15 per month unlimited mobile internet access?

We have a unique partnership with Mobile Beacon that allows us to extend their pricing for Unlimited 4G LTE to schools, nonprofits and certain low income individuals who meet our eligibility requirements. Anyone who purchases the service must provide proof of eligibility and we will routinely validate users’ ongoing eligibility to continue to receive Mobile Beacon’s service.

Modem Return Policy

Items must be returned within 7 days from the date the device is received.

Subscription Refund Policy

Internet subscriptions may be refunded for any unused months remaining on your current subscription term.

Modem Warranty - 60-Day Mobile Beacon and 6 Month Limited Manufacturer Warranty

Mobile Beacon currently provides a 60-day hardware warranty through the network provider and a 6 month limited warranty is provided by the device manufacturer. PCs for People provides device support, but does not provide warranty replacement for internet devices.

Renewing Subscriptions

Before your initial internet subscription expires, you will need to purchase a new subscription to keep your internet service active. Internet subscriptions start at $15.00 per month and can be purchased in 1, 3, 6 and 12 month increments.

Renewals can be made at or by calling 651-354-2552. As a courtesy reminder, PCs for People will call and email you before your subscription end date. For expired accounts, PCs for People notifies Mobile Beacon as soon as payment is received. Mobile Beacon is responsible for turning on inactive devices and this process may take several days.

Where do I view my account and prepaid time?

Existing clients can view subscriptions from this site.

The Service Terms

Download a PDF of our service terms. Terms of Service

Creating a more connected and equitable world, one device at a time.

Want to help power our mission? Securely recycle your used technology with PCs for People!

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PCs for People is a national nonprofit social enterprise working to get low-cost quality computers and internet into the homes of individuals, families, and nonprofits with low income. By recycling and then refurbishing computers, PCs for People provides a valuable service to businesses, families, and the planet by keeping computers out of landfills and repurposing them to advance digital inclusion.


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1481 Marshall Ave
Saint Paul, MN 55104

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